Terms & Conditions
Version 2.1 · Effective September 19, 2026
These Terms govern your use of RentX and each transportation request made through it. Please read them before submitting a request or paying for a confirmed booking.
1. Who we are
RentX Inc. (“RentX,” “we,” “us”) is located at 2281 Lava Ridge Ct, Suite 200, Roseville, CA 95661. Contact support@rentx.com or call 888-95-RENTX (1-888-957-3689).
2. RentX is the booking broker, not the carrier
RentX operates a booking marketplace and acts as an intermediary between customers and independent transportation operators. We help you request prices, communicate booking details, receive a confirmation and, where stated, make a payment.
RentX does not own or operate vehicles, employ drivers, or provide the transportation. Once a booking is confirmed, the identified independent operator contracts directly with you to provide the transportation service and is solely responsible for its vehicles, drivers, licenses, operating authority, insurance, safety and performance. Your separate relationship with RentX covers our brokerage, platform, communication and payment-facilitation services.
3. Requests, quotes and booking confirmation
An estimate, search result, price range, request or operator quote is not a confirmed booking.
A booking is confirmed only when RentX sends you a written booking confirmation after an operator accepts the trip and any required payment or authorization is completed.
The confirmation will identify the operator and set out the trip, vehicle, price, payment schedule and any booking-specific conditions. Review it promptly and tell us immediately if anything is wrong.
You must provide accurate contact, passenger, accessibility, luggage, route, timing and event information. Material changes may change availability or price and require a new confirmation.
You must be at least 18 and legally able to enter a contract. If booking for others or an organization, you confirm that you have authority to do so and will communicate the applicable terms to all passengers.
4. Prices, fees and payment
The amount shown before you authorize payment will identify the operator price, any RentX booking or brokerage fee, taxes or disclosed extras, and any deposit or balance schedule. Booking-specific amounts in the confirmation control over earlier estimates.
You authorize RentX and its payment provider to charge the disclosed amount and to share payment status with the operator.
Unless the confirmation says otherwise, any remaining operator balance is payable as stated in the confirmation. Do not assume the amount paid to RentX is the entire operator price.
Tolls, parking, overtime, cleaning, damage, waiting time, gratuity or route changes are chargeable only where disclosed in the confirmation or later agreed by you.
If a payment is reversed, disputed or fails, RentX or the operator may suspend or cancel the booking after reasonable notice where practicable.
5. Changes, cancellation and refunds
The cancellation and change terms displayed before payment and repeated in your booking confirmation form part of your booking. They may vary by vehicle, operator, event date and lead time. Those specific terms control; RentX does not promise a general free-cancellation period.
Contact RentX promptly to request a change or cancellation. A requested change is not accepted until confirmed in writing.
Refunds following your cancellation are calculated under the confirmed cancellation terms, including any disclosed non-refundable brokerage fee or operator charge.
If the operator cannot perform, RentX may try to arrange a comparable replacement. If no reasonable replacement is accepted or available, amounts paid through RentX for the unavailable service will be refunded, subject to applicable law.
RentX or the operator may refuse or end service for unlawful, unsafe, abusive or materially different use, including passenger counts above lawful capacity. Refund eligibility will depend on the circumstances and applicable law.
6. Your responsibilities
Follow the operator's lawful safety instructions and ensure children use legally required restraints.
Do not exceed vehicle capacity, bring prohibited items, smoke or vape where prohibited, damage the vehicle, harass the driver, or request unlawful or unsafe conduct.
Be ready at the confirmed pickup time and provide working contact details. Delays or no-shows may result in waiting-time charges or cancellation under the confirmation.
You are responsible for your conduct and that of your passengers and may be charged reasonable, documented costs caused by damage, exceptional cleaning or unlawful conduct.
7. Communications, text messages and electronic records
RentX, and the operator for your confirmed booking, may contact you about your request or booking by email or telephone at the contact details you provide. RentX sends text messages only if you opt in, as described below. Transactional contact is not consent to unrelated marketing. You may keep electronic copies of these Terms and your confirmation.
RentX text messaging program
Program. The RentX text messaging program is run by RentX Inc. You join it by checking the text message box on our quote form at rentx.com/quote, or by texting a RentX number first, in which case we reply only to that conversation.
What we send. Replies to your questions, quote follow-ups, booking confirmations, trip updates and reminders, payment links and receipts, and customer support messages. Messages may include links to your quote, booking or payment page on rentx.com.
How often. Message frequency varies with your request and booking activity.
Cost. Message and data rates may apply. Check your mobile plan for details.
Opting out. Reply STOP to any RentX text to stop receiving messages. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL. We will send one message confirming you have opted out, then no more texts unless you opt in again by replying START.
Help. Reply HELP to any RentX text, email support@rentx.com or call 888-957-3689.
Not a condition of purchase. You do not have to agree to receive texts to request a quote or book a trip.
Carriers. Wireless carriers are not liable for delayed or undelivered messages.
Your number. You confirm you are the account holder or an authorized user of the mobile number you provide, and you will tell us if that number changes.
Privacy. We do not share or sell your mobile number, text message opt-in data or consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
8. Platform use and intellectual property
RentX and its licensors own the platform, branding, software and original content. You may use the service for personal or authorized business booking purposes. You must not scrape the service, bypass security, misuse accounts, upload unlawful content, interfere with operations, impersonate another person or use the platform to solicit operators outside RentX.
9. Disclaimers and allocation of responsibility
RentX uses reasonable care in providing its brokerage and platform services. Operator information may be supplied by operators or public sources and can change. RentX review, matching or display of an operator does not make RentX the carrier or guarantee an operator's future conduct.
The independent operator is responsible for the transportation service and claims arising from its vehicles, drivers, personnel, licenses, insurance, safety, delays, substitutions, acts or omissions. RentX remains responsible for its own brokerage and platform obligations and does not exclude responsibility that law does not allow it to exclude.
10. Limits of RentX liability
To the fullest extent permitted by law, RentX is not liable for indirect, incidental, special, punitive or consequential loss, or lost profits, arising from the platform, a request or an operator's transportation service. For a claim arising from RentX's brokerage or platform service, RentX's aggregate liability will not exceed the amount paid to and retained by RentX for the affected booking or $500, whichever is greater.
Nothing in these Terms excludes liability for RentX's fraud, willful misconduct, gross negligence, personal injury caused by RentX where liability cannot be limited, or any statutory consumer right that cannot lawfully be waived.
11. Privacy
Our Privacy Policy explains how we handle personal information. The identified operator handles information it receives for the transportation service under its own legal obligations.
12. Disputes and governing law
Please contact support@rentx.com first so we can try to resolve a concern. Before filing a claim, each party agrees to send a written description and allow 30 days for a good-faith resolution, unless urgent relief or applicable law makes that impracticable.
These Terms are governed by California law, without regard to conflict-of-law rules. Courts located in Placer County, California, and the applicable federal courts have exclusive jurisdiction, except that you may bring an eligible claim in small-claims court or rely on mandatory consumer protections in your home jurisdiction.
13. General terms
Neither RentX nor an operator is liable for delay caused by events beyond reasonable control, but this does not remove duties imposed by law or the obligation to address an unavailable service. If a provision is unenforceable, the rest remains effective. Failure to enforce a term is not a waiver. You may not assign a booking without written consent. RentX may assign these Terms as part of a merger, financing, reorganization or sale of relevant assets.
We may update these Terms prospectively. The version accepted or provided with a confirmed booking continues to govern that booking unless a change is required by law or you expressly agree otherwise.