Privacy Policy
Version 2.1 · Effective September 19, 2026
This Policy describes how RentX Inc. (“RentX,” “we,” “us”) handles personal information when you use rentx.com, request a quote, ask for a callback, make or manage a booking, contact us, or otherwise interact with RentX.
1. Contact us
RentX is located at 2281 Lava Ridge Ct, Suite 200, Roseville, CA 95661. For privacy questions or requests, email privacy@rentx.com or call 888-95-RENTX (1-888-957-3689).
2. Information we collect
Identifiers and contact information, including name, email address, telephone number, postal or pickup information and booking reference.
Trip and booking information, including service type, dates, times, locations, passenger count, accessibility or luggage needs, selected vehicle, notes, quotes, confirmations, changes, cancellations and complaints.
Payment and transaction information, including payment status, amount, billing information and limited payment references. A payment provider may collect full card details directly; RentX does not need to store full card numbers when a provider handles them.
Communications, including calls, emails, text messages, callback requests, support interactions, reviews and other content you send us.
Device, usage and security information, including IP address, browser and device type, pages and features used, timestamps, referring pages, approximate location inferred from IP, diagnostics, fraud signals and server logs.
Preferences and in-progress quote information stored in browser session storage, such as route, date, service and selected vehicle. Contact details are not intentionally stored in that session record.
Any other information you choose to provide. Please do not include sensitive information in free-text notes unless it is necessary for the trip.
3. Sources of information
We receive information directly from you; from the person or organization booking for you; from independent transportation operators; from your browser and device; from payment, communications, security and support providers; and from public or commercially available sources where permitted by law.
4. How we use information
To provide estimates, create and manage requests, identify suitable independent operators and confirm bookings.
To share the trip with operators, facilitate communications and payments, arrange a replacement where needed, and support the transportation relationship between you and the confirmed operator.
To answer questions, provide callbacks and support, resolve complaints, issue refunds and keep transaction records.
To authenticate activity, prevent fraud and misuse, protect customers, operators and RentX, debug the service and maintain availability.
To comply with law, enforce our terms, establish or defend legal claims and respond to lawful requests.
To understand and improve the quote and booking experience using operational event data that should not contain names, email addresses or telephone numbers.
To send marketing only where permitted. Marketing consent is separate from messages necessary to answer or administer a request or booking.
5. How we disclose information
We disclose information only as reasonably needed for the purposes above:
Independent operators receive the contact, passenger and trip information needed to quote, accept and provide transportation. The confirmed operator is independently responsible for its handling of information used to provide the trip.
Service providers may support hosting, databases, authentication, payments, email, telephone and messaging, analytics configuration, security, customer support and professional advice.
Insurers, professional advisers, regulators, law enforcement, courts or other parties may receive information where required by law or reasonably necessary to protect rights, safety, users or the service.
A buyer, lender or successor may receive information in connection with a financing, merger, reorganization, sale or transfer, subject to appropriate confidentiality and legal requirements.
Recipients may process information in other U.S. states or countries. We use contractual and other safeguards where required.
Text messages and mobile information
If you opt in to text messages from RentX, we use your mobile number and your consent only to send the messages you asked for, such as quote follow-ups, booking confirmations, trip updates, payment links and customer support replies, and to keep a record of your choice.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third party. All of the recipient categories described in this section exclude text messaging originator opt-in data and consent.
Message frequency varies and depends on your own quote or booking. Message and data rates may apply from your mobile carrier. RentX does not charge you for these messages.
Our messaging providers process your number only to deliver messages on our behalf. The confirmed operator for your booking receives your phone number only to provide your trip and contact you about it, never for its own marketing.
Reply STOP to any RentX text to opt out, or reply HELP for help. You can also email support@rentx.com or call 888-957-3689. We keep records of your text consent and opt-out requests for as long as we need them to honor your choices. See the text messaging terms in Section 7 of our Terms & Conditions.
6. Cookies, browser storage and tracking
RentX uses session storage and may use strictly necessary cookies or similar technology to preserve a quote, maintain security and operate the service. Operational events may be placed in a browser data layer so an authorized analytics configuration can measure non-contact funnel activity. See our Cookie Notice for current details.
RentX does not currently sell personal information for money or share it for cross-context behavioral advertising. We do not currently respond to Do Not Track because there is no common standard. Where applicable law recognizes Global Privacy Control as an opt-out request, we will honor it for any sale or sharing activity to which it applies. See Your Privacy Choices.
7. Retention
In-progress quote data in session storage lasts for the browser session or until you clear it.
Quote and callback records are kept while we follow up and for a reasonable period needed for service, fraud prevention and dispute handling.
Confirmed booking, payment, tax and accounting records are retained for the periods required by law and ordinary limitation periods.
Communications, complaint and safety records are retained while needed to resolve the matter and establish, exercise or defend legal claims.
Security logs are generally retained for a shorter period appropriate to security and fraud monitoring.
We delete, de-identify or restrict information when it is no longer reasonably needed, unless a longer period is required or permitted by law.
8. Your privacy rights
Depending on where you live, you may request access to, correction of or deletion of personal information; a portable copy; information about categories, sources, purposes and recipients; or an opt-out from sale, sharing or certain profiling. You may also have a right to limit certain uses of sensitive personal information and to appeal a denied request.
Email privacy@rentx.com, call 888-95-RENTX (1-888-957-3689), or use Your Privacy Choices. We may verify your identity and authority. Authorized agents may submit requests where permitted, but we may require proof of authority and direct verification. If we deny a request, reply to our response and state that you are appealing. RentX will not discriminate against you for exercising a privacy right.
9. California notice at collection
In the preceding 12 months, RentX may have collected the categories described above: identifiers; customer records; commercial, internet/network and approximate geolocation information; communications; and inferences reasonably derived to price, route, secure or support a booking. We collect, use, retain and disclose them for the purposes in Sections 4 through 7. We do not use or disclose sensitive personal information to infer characteristics or for purposes requiring a right to limit under California law.
RentX does not knowingly sell or share personal information of consumers under 16. Whether particular California Consumer Privacy Act obligations apply depends on statutory thresholds, but RentX provides the request methods above regardless.
10. Security and children
We use reasonable administrative, technical and organizational safeguards. No method is completely secure, so please contact us promptly if you suspect misuse. RentX is not directed to children under 13 and we do not knowingly collect their personal information through the site. Adults booking transportation for children remain responsible for providing only information necessary for safe service.
11. Changes to this Policy
We may update this Policy when practices, services or legal requirements change. The effective date and current version will appear here. We will provide additional notice or obtain consent when required for a material change.