How RentX Contacts You

RentX Inc arranges private vehicle rental and ground transport across the United States. This page lists every way we contact customers, what we send on each channel, how you give permission, and how you stop it.

It sits alongside our text messaging terms, our Privacy Policy and our Terms of Service. Where those pages give fuller detail on a topic, they apply.

Text messages (SMS)

Our text messaging program is run by RentX Inc and is registered with the US mobile carriers as an application to person (A2P 10DLC) program. Texts come from US phone numbers registered to RentX Inc.

What we send

Quote updates, including pricing and availability
Booking reminders, including pickup times and vehicle details
Payment links and receipts for a trip you have requested
Replies from our team when you text us

These are messages about your own quote or booking. We do not run text marketing campaigns.

How you opt in

By checking the separate, optional text message box on our quote form at rentx.com/quote. The box is not checked for you, and it reads: "Yes, text me about my quote and booking. RentX may send quote updates, booking reminders and replies from our team. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase." You can also text one of our numbers first, in which case we reply only in that conversation. You do not have to agree to texts to get a quote or book a trip.

Frequency and cost

Frequency varies with your booking. A typical quote generates a few messages. RentX does not charge you for these messages. Message and data rates may apply from your mobile carrier.

How to stop

Reply STOP to any RentX text and we stop texting you. CANCEL, END, QUIT, UNSUBSCRIBE and STOPALL work the same way. Reply HELP for help, or call 888-957-3689 or email support@rentx.com. Full program terms are on our text messaging page.

We message on WhatsApp from our toll free number 1-800-313-1392.

What we send

Quote and booking updates, sent as pre-approved WhatsApp message templates
Replies from our team inside an ongoing WhatsApp conversation

How you opt in

By submitting our quote form, which states before you submit: "By submitting, you agree RentX may call, WhatsApp or email you about your inquiry, including automated/AI calls. Consent is not a condition of purchase." You can also message us on WhatsApp first. WhatsApp requires businesses to name themselves and to make clear that you will receive messages from them, which our form does.

Frequency and cost

We message you about your own inquiry or booking, so frequency follows your trip. WhatsApp messages use your internet connection. RentX does not charge you for them.

How to stop

Reply STOP in the WhatsApp chat, or tell our team in the chat that you want us to stop. Our team then marks your number as do not contact and we stop messaging you. You can also block or report the number inside WhatsApp at any time.

Email

What we send

Quotes, booking confirmations and trip documents
Payment links, receipts and invoices
Replies to anything you send us
A single follow up if we could not reach you about an inquiry you sent us

How you opt in

You give us your email address when you request a quote, make a booking or contact our team, and we use it to answer and to run your booking.

How to stop

Reply to any RentX email asking us to stop, or email support@rentx.com. While you have a confirmed booking we still send the messages the trip depends on, such as pickup details, receipts and cancellation notices, unless you cancel the booking.

Emails to vehicle operators

We also email vehicle operators to invite them to join the RentX network. Those emails carry a one click unsubscribe link, and an unsubscribed address is never emailed again.

Phone calls, including calls from our AI assistant

Who calls you

Our sales team calls from US numbers registered to RentX Inc. Our caller ID is registered so that "RentX" can show on your phone where your carrier supports it, and our calls are signed under the industry caller ID authentication standard (STIR/SHAKEN).

When you send us an inquiry we may also call you back with an automated AI voice assistant called Laura. Laura says she is the AI assistant at the start of the call. She confirms your trip details and can connect you to a member of our team. Ask for a person at any point and she transfers you.

How you consent

By submitting our quote form, which states before you submit: "By submitting, you agree RentX may call, WhatsApp or email you about your inquiry, including automated/AI calls. Consent is not a condition of purchase." We treat that as your permission for us to call you, including with an AI or automated voice, about the inquiry you sent. Federal rules treat an AI generated voice as an artificial voice, so we ask for that permission in plain words before you submit.

When we call

Our AI assistant calls between 9:00am and 5:30pm, Monday to Friday, in your own local time, worked out from your pickup location, and our team aims to call within the same hours. Either way we stay inside the federal 8:00am to 9:00pm window for the person being called. If you ask us to call back at a set time, we book it in your local time.

Recording

Calls may be recorded for quality, training and accuracy. Tell us on the call if you would rather not be recorded, or contact us by email at support@rentx.com instead.

How to stop

Tell the person or the assistant on the call that you do not want to be called, or call 888-957-3689 or email support@rentx.com. We add you to our internal do not call list and stop calling. That request stays on file until you ask us to remove it.

How to stop everything at once

Call 888-957-3689 or email support@rentx.com and ask us to stop contacting you. You can also reply STOP to a text or a WhatsApp message. We treat stop, quit, end, revoke, opt out, cancel and unsubscribe as a request to stop, however you send it, and we do not ask you to use a special word or form.

We then add you to our do not contact list for calls, texts, WhatsApp and non-essential email. If you have a confirmed booking, we still send what that trip depends on, such as pickup details, payment receipts and cancellation notices, unless you cancel the booking.

How we record your consent

When you submit our quote form we store, with your inquiry, whether you checked the text message box, the date and time you submitted it, and the exact wording you were shown. We record it when you leave the box unchecked too. The consent line covering calls, WhatsApp and email is shown above the submit button on the same form, and is published on this page. If you ask what we hold, email support@rentx.com and we will tell you.

Your privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with or sold to any third party. We give your contact details to the operator confirmed for your booking only so that they can run your trip, never for their own marketing. See our Privacy Policy for the full detail.

Contact us

RentX Inc, 2281 Lava Ridge Ct, Suite 200, Roseville, CA 95661

Phone: 888-957-3689

Email: support@rentx.com